Privacy Policies

Grandeur Oasis Policy Page
Crafting Aquatic Elegance for Discerning Collectors

Welcome to Grandeur Oasis

At Grandeur Oasis, we specialize in curating luxurious catfish rank aquariums that blend artistry with functionality. Each piece is a testament to meticulous craftsmanship, designed to elevate your space into a sanctuary of sophistication. As a luxury brand, we prioritize quality, exclusivity, and an unparalleled customer experience.

Shipping & Delivery Policy

Luxury Requires Patience
Every Grandeur Oasis aquarium is a bespoke masterpiece, sourced from global artisans who share our commitment to excellence. Due to the delicate nature of our handcrafted products and the precision required for international logistics, delivery to the USA and Canada typically takes 10–14 business days after order confirmation.

Processing Time: Orders are carefully prepared for shipment within 1–3 business days to ensure rigorous quality checks and secure, premium packaging.
Fragility Notice: Our aquariums are fragile artworks. To preserve their integrity, we partner with specialized carriers trained to handle delicate luxury goods.
Delivery Updates: Track your order via email updates. Delays due to customs or unforeseen circumstances are rare but possible; we appreciate your understanding.

Note: We recommend placing orders in advance to accommodate the meticulous journey of your Grandeur Oasis centerpiece.

Handling & Inspection

Protecting Your Investment
Upon delivery, inspect your package immediately. If there is visible damage, please:

Document the issue with photos.
Contact our Customer Care team within 48 hours of delivery.
Failure to report damage promptly may void eligibility for support.

Returns & Exchanges

Luxury, Perfected
We stand by the quality of our aquariums. However, if you wish to initiate a return or exchange:

Eligibility: Requests must be made within 7days of delivery.
Condition: Items must be unused, in original packaging, and accompanied by proof of purchase.
Process: Contact us for authorization. Return shipping costs are the customer’s responsibility.
Exchanges: Available for manufacturing defects or errors on our part.

Returns are subject to a 15% restocking fee. Refunds will be issued as store credit to maintain our curated luxury experience.

Warranty

Confidence in Craftsmanship
Every Grandeur Oasis aquarium includes a 1-year limited warranty against material or workmanship defects. This warranty does not cover:

Accidental damage, improper use, or modifications.
Natural wear and tear.

To file a claim, provide proof of purchase and detailed photos. We reserve the right to repair, replace, or offer store credit at our discretion.

Customer Care

White-Glove Service
Your satisfaction defines our legacy. For assistance, contact us:

Email: grandeuroasishelp@gmail.com(response within 24 hours)
Live Chat: Available on our website during business hours.

Privacy & Security

Your Trust, Our Priority
We protect your personal information with industry-standard encryption. Data is used solely to process orders and enhance your experience. We never share details with third parties unrelated to your transaction.

Our Commitment

Grandeur Oasis is more than a brand—it is a promise of serene elegance. Each aquarium is a celebration of nature and design, crafted for those who demand distinction. Thank you for entrusting us with your vision of luxury.

Grandeur Oasis | USA & Canada | Crafting Timeless Aquatic Masterpieces

Policies updated January 2024. Grandeur Oasis reserves the right to amend terms to uphold our standards of excellence.